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Privacy Choices and Data Rights

Effective: 24 September 2026

Your choices

FLMPK is ad-free. We do not sell your personal data, viewing data or taste data, and we do not use it for third-party behavioural advertising.

Optional internal analytics is off unless you make the required choice. You can switch it off through the available app setting or by contacting [email protected]. Withdrawing consent stops future optional analytics and does not affect processing already carried out lawfully.

Essential account-verification, password-recovery, security, subscription, support and legal messages are operational and not marketing.

Exercise a privacy right

Email [email protected]. Describe what you want in ordinary language. You do not need to quote a law or use a particular form.

You may ask FLMPK to:

  • confirm whether we process your personal data and provide access;
  • correct inaccurate or incomplete data;
  • delete data, subject to lawful exceptions;
  • restrict, block or anonymise processing where applicable;
  • provide portable data where the legal conditions apply;
  • explain recipients, sources, retention criteria and transfer safeguards;
  • stop direct marketing;
  • consider an objection to processing based on legitimate interests;
  • record or act on withdrawal of consent;
  • provide information about relevant profiling or qualifying automated decisions; or
  • review a qualifying automated decision where applicable law provides that right.

Depending on your US state, you may also have rights to know, correct, delete or obtain a portable copy of personal information, opt out of sale, sharing, targeted advertising or qualifying profiling, appeal a refusal, and not receive discriminatory treatment. FLMPK does not sell personal data or use it for third-party behavioural advertising, but we will assess each request under the law that applies.

What to include

Please include:

  • the email address linked to the account;
  • the right or outcome you want;
  • enough information to locate the relevant records; and
  • whether you are acting for someone else.

Do not send passwords, full payment-card numbers, store credentials or unnecessary identity documents.

Identity and authorised representatives

We may ask for proportionate information to verify identity, account control or an authorised representative. We will ask promptly when verification is reasonably needed and will not collect more information than necessary.

An authorised representative should identify the person represented and provide appropriate evidence of authority. We may contact the account holder directly where the law permits or requires it.

Timing

UK requests are normally answered within one calendar month. A lawful extension of up to two further months may be used for a complex request or multiple requests, with notice during the first month.

For Brazil, a simplified confirmation or access response must be provided immediately where applicable, and a complete access statement generally within 15 days. Other LGPD rights are handled within the applicable legal period.

For US state requests, the deadline and any appeal period depend on the law that applies. We will identify the applicable period after classifying the request.

If a request is refused or only partly fulfilled, we will explain the reason, any relevant exemption and the available complaint, appeal or court route where required.

Account deletion

Use the in-app deletion control, the Account and Data Deletion page, or email [email protected]. Subscription cancellation is separate from account deletion.

Complaints

Email [email protected] with the subject “Privacy complaint”. Explain what happened and the outcome you want. You do not need legal wording.

If FLMPK becomes aware of a privacy complaint or rights request in an app-store review, social-media comment or direct message, we will record it and invite the person to continue privately. Do not post account details, identity documents or other sensitive information publicly.

We will acknowledge and investigate a complaint, keep you informed where the investigation continues and provide a clear outcome without undue delay. Where UK data-protection complaint rules apply, we will acknowledge the complaint within 30 days.

UK users may complain to the Information Commissioner’s Office at ico.org.uk. Brazilian users may petition the Autoridade Nacional de Proteção de Dados at gov.br/anpd after using the applicable controller channel. US users may contact the relevant state attorney general or other competent regulator.

Contact

FLMPK Ltd

Company number 17350510

Email: [email protected]